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IPW Institute for Professional Worklife LOGO


The Hennepin Healthcare Institute for Professional Worklife (IPW) was founded in 2014 in response to the growing interest in Dr. Mark Linzer's provider satisfaction and burnout prevention work. The IPW provides support, guidance, leadership, and consultation to individuals and entities who are looking to understand the burnout epidemic and effect change in their institutions.


Our team is comprised of physicians, leaders, and researchers who have experience working with small and large organizations to address individual and team satisfaction and burnout prevention, both within and outside of the healthcare profession. Our work is informed by our research and we enjoy collaborating with partners who share a passion for improving professional work lives.

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With 20 years of scholarship, Dr. Linzer is committed to preventing burnout and providing support to organizations to improve wellness


Assistant Director

Dr. Stillman is a physician, lawyer, and mediator with a particular interest in mediating conflict within healthcare


Assistant Director

Dr. Goelz is interested in studying provider work life indicators and strategy implementation to reduce burnout and improve satisfaction

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Operations Director

Ms. Poplau’s areas of research include provider satisfaction and wellness, as well as burnout prevention for employees in diverse fields of work.


Significant Contributors to Our Work

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Catherine Justice, DPT, C-IAYT

Program Manager,
Integrative Physical Therapist

Catherine serves as an Integrative Physical Therapist and as the Program Manager for the division of Integrative Health at Hennepin. She has a passion for all things wellness and for bringing whole-person mind/body/spirit care to providers, staff, and everyone in our community.

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Jordan McWilliams, BS

Research Coordinator

Jordan has an education and research background in psychology and has assisted with research projects on media, well-being, and resiliency. She provides research support on burnout prevention projects and helps to develop resiliency programming for healthcare workers.

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Kriti Prasad, MD

Medical Resident

Ms. Prasad has worked as a mental health worker and assisted with a hospital-wide trauma-informed care initiative. Her research and advocacy focuses on clinician stress and burnout, antiracism in medical education, and organizational initiatives in trauma-informed care. 


Michele LeClaire, MD, MSc


Dr. LeClaire has a particular interest in leadership and studying burnout in inpatient care settings. 

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Anne Becker, MD


Dr. Becker is a hospital medicine physician at Hennepin Healthcare with a background in public health.  She is dedicated to physician wellness, especially supporting the transition of medical students to residents and beyond. Dr. Becker’s work centers around the idea that physician wellness cannot be achieved without also addressing the crucial impacts of psychological safety, racism, diversity, equity, and inclusion. She has spearheaded the creation of innovative curricula centered on wellness and faculty development and has published and presented nationally and internationally on wellness and burnout issues in physicians and residents.

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Tricia Bolender, MBA, MA, CPCC


Tricia is a quality improvement expert, strategic advisor and executive coach, partnering with governments, nonprofits, and Fortune 500 companies to advance health equity and workforce wellbeing worldwide through systems change, the science of improvement, and joy in work.


Our institute is available to speak in person for a variety of audiences – executive and frontline leaders, trainees, administrators, and more.

Our institute has developed and pioneered the use of the Mini Z survey – a validated, brief, and easy to administer survey which provides a snapshot of your work environment as it relates to burnout and its significant causes.

Our institute provides services and works with you to develop effective programs that address and prevent provider stress and burnout.

Our institute provides consultation services in organizational assessment, wellness program development, conflict management, and mediation.


For almost 20 years, we have dedicated our work to addressing provider burnout and promoting wellness for clinicians and healthcare providers throughout the country.

Find out more about our work and how we can help your organization. We are eager to join you on your journey to provider and healthcare team wellness!

Our work is supported and driven by our decades of research into understanding provider burnout and promoting wellness. Our team has provided scientific oversight for many ongoing studies and trainings in provider wellness and burnout prevention.

Find out more about our research, how it has impacted our work, and how we can use our research findings to help your organization.


Hennepin County Medical Center

“The creation of a Provider Wellness Program at HCMC demonstrates that we recognize that the well-being of providers is critical to the health and wellness of our patients. Small changes that come from the suggestions of providers can be hugely impactful and strengthen the unity of the care teams, thereby improving the quality of care and satisfaction of patients, families, and providers.” 

- Suzanne Schwartz, MS, Director of Operations



Harvard Medical School Center for Primary Care

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